Shipping Policy

1. Where We Deliver

We deliver to eligible residential and commercial addresses within the contiguous United States, including the District of Columbia. Orders are fulfilled and shipped from U.S.-based manufacturer, distributor, warehouse, or logistics facilities, and the shipping origin may vary by product. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, freight forwarders, or international destinations.

2. Shipping Cost

Eligible standard parcel and freight orders include free shipping with no minimum purchase. No additional standard parcel or curbside freight shipping charge will be added at checkout for an eligible address within the contiguous United States.

3. Order Processing

We process standard orders within 1 business day, Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next available business day.

Order cut-off time: Orders placed before 3:00 PM Eastern Time (ET) on a business day are processed the same day. Orders placed after this time are processed the following business day.

4. Standard Delivery Timeline

For eligible small and medium-sized items shipped by parcel carrier, our standard estimated delivery timeline is:

Delivery dates are estimates rather than guarantees and may be affected by carrier delays, weather, holidays, address issues, product availability, or regional conditions.

5. Oversized & Freight Items

Large products, including certain pergolas, greenhouses, sheds, swing sets, play structures, patio structures, outdoor kitchens, and other oversized products, may ship through an LTL freight carrier because of their size or weight.

Freight orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays. After processing, freight delivery usually takes 7–14 business days, depending on the carrier and delivery location.

The freight carrier may contact you to schedule a delivery appointment. Someone 18 years or older should be available to receive the shipment. Standard freight delivery is curbside or to the end of the driveway and does not include moving the item into a home, garage, backyard, or installation area.

6. Inspect Before You Sign

Please inspect all freight packages for visible damage before signing the delivery receipt. If anything appears damaged, note the damage on the carrier paperwork when possible and take clear photos of the product, packaging, labels, and pallets.

Email support@trueyardbuildings.com with your order number and photos. Depending on the situation, we may arrange replacement parts, a replacement product, a freight claim, or an approved return at no additional cost when covered by our policies.

7. Multiple Shipping Addresses

We do not support multiple shipping addresses within a single order. If you need products delivered to more than one destination, please place a separate order for each shipping address.

8. Order Status & Tracking

Once an order has shipped, tracking information is sent by email when available. Please allow up to 48 hours after the shipment notification for tracking activity to appear on the carrier’s system.

If your order has not arrived within 5 business days after the estimated delivery window, contact support@trueyardbuildings.com with your name and order number so we can review the shipment with the carrier.

9. Delivery Access

Customers are responsible for providing reasonable delivery access. Narrow roads, low branches, overhead wires, gates, steep grades, restricted communities, soft surfaces, tight turns, or unsafe conditions may affect where a freight carrier can safely unload the shipment.

10. Returns & Exchanges

We accept approved returns of eligible defective and non-defective products within 90 calendar days of delivery, subject to our published return conditions. Authorized return shipping is covered by True Yard Buildings, and we do not charge a restocking fee on approved returns.

Please contact us for approval before sending anything back. For complete eligibility, return-shipping, inspection, and refund details, review our Refund & Returns Policy.

11. Installation Scheduling

Free installation is available for eligible orders when specifically confirmed. Installation may be scheduled separately from delivery and depends on product arrival, location, site readiness, weather, and installer availability.

12. Contact Us