Refund & Returns Policy

1. 90-Day Return Window

Eligible defective and non-defective products may be returned within 90 calendar days of delivery. Returned products should be new or in like-new condition and remain in original packaging whenever reasonably possible.

2. Start a Return

Contact support@trueyardbuildings.com or call +1 (334) 938-0828 before sending anything back. Include your order number, the item being returned, the reason for the return, and photos when relevant.

3. Return Authorization

Do not ship a return until True Yard Buildings provides approval and return instructions. The correct return destination may vary by product, manufacturer, warehouse, or fulfillment source.

4. Authorized Return Shipping

True Yard Buildings covers authorized return shipping for approved returns. Parcel returns may receive a prepaid label; freight returns are coordinated with an authorized carrier.

5. No Restocking Fee

We do not charge a restocking fee on approved returns that meet this policy.

6. Damaged, Defective or Incorrect Items

Report damage, defects, missing components, or incorrect items with clear photos of the product, packaging, labels, and affected areas. Depending on the issue, we may provide replacement parts, a replacement product, coordinate a return, or issue a refund.

7. Freight Returns

Do not arrange your own freight return unless we instruct you to do so. Approved freight returns are coordinated by True Yard Buildings to help ensure proper carrier handling and documentation.

8. Inspection

Returned products are normally inspected within 72 hours after receipt. Inspection confirms the returned item, condition, components, and compliance with the approved return instructions.

9. Refund Timing

Approved refunds are issued to the original payment method within 7 business days after inspection. Your bank or card issuer may require additional time to display the refund.

10. Non-Returnable Situations

A return may be declined for products materially damaged through misuse, unauthorized modification, improper installation, missing major components, or conditions that make safe return transportation unreasonable, except where applicable law requires otherwise.

11. Cancellations vs. Returns

Orders may be canceled before carrier handoff. Once shipped, the order can no longer be canceled and must be handled under this return policy. See our Cancellation Policy.

12. Contact Us