Frequently Asked Questions

Where do you ship?

We currently ship eligible orders to the contiguous United States, including the District of Columbia. We do not ship to Alaska, Hawaii, P.O. boxes, freight forwarders, or international destinations.

Is shipping free?

Eligible orders include free standard parcel shipping or free curbside freight delivery within the contiguous United States.

How long does shipping take?

Delivery timing follows the estimate communicated for the individual order. Delivery dates are estimates rather than guarantees and may be affected by product availability, manufacturer lead times, fulfillment location, carrier scheduling, weather, access restrictions, regional availability, or a required freight appointment. If we learn before shipment that an order cannot ship within the communicated estimate, we will provide a delay notice and a revised estimate when available.

What is curbside freight delivery?

The carrier unloads the shipment at the curb, end of driveway, or another safe accessible point. Standard freight service does not include moving products into a garage, home, backyard, or installation area.

Will the freight carrier schedule an appointment?

Many freight carriers contact the customer to arrange a delivery date or window. Keep your phone number and email current and respond promptly to avoid delays.

Do you offer installation?

Yes. Free installation is available for eligible orders when confirmed by True Yard Buildings. Eligibility varies by product, delivery area, site readiness, and installer availability.

What is the return window?

Eligible defective and non-defective products may be returned within 90 calendar days of delivery.

Do you charge a restocking fee?

No restocking fee is charged on approved returns that meet the policy requirements.

Who pays return shipping?

True Yard Buildings covers authorized return shipping for approved returns. Parcel returns may receive a prepaid label, and freight returns are coordinated with an authorized carrier.

How long do refunds take?

Returned products are normally inspected within 72 hours after receipt. Approved refunds are processed within 7 business days after inspection. Banks may require additional posting time.

Can I cancel an order?

You may request cancellation before carrier handoff. Cancellation is complete only after True Yard Buildings confirms it. If an unshipped order cannot ship within the communicated delivery estimate, we will provide a revised estimate when available and, where required by law, you may cancel the unshipped order for a full refund. Once an order has shipped, the return policy applies.

What if my product arrives damaged?

Take photos of the product, packaging, labels, and visible damage. Contact support with your order number. We will review the issue and coordinate the appropriate replacement, missing part, carrier claim, or return.

Do products have warranties?

Some products include a written manufacturer warranty. Coverage, duration, exclusions, and remedies vary by manufacturer and product.

How are payments processed?

Eligible card payments are processed through Stripe or another secure provider displayed at checkout. True Yard Buildings does not store your full card number or card security code on its servers.

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